Talk to a real person about your license
Pre-purchase questions, Activation trouble, Invoices, Bulk orders
Whatever it is, You will get a human, not a ticket number.
Mon–Sat, 9am–6pm PST
How to reach us
Three ways in. Pick whichever suits what you need.
Call us
Most activation problems get fixed on the first call. No queue, no ticket number.
1-844-414-0391Live chat
Best for a quick question you don’t want to make a phone call about.
Start a chat →Email us
Best when you need to attach a screenshot, an invoice, or a purchase order.
contact@atomsoftwares.comSend us a message
Every message is read during support hours, Mon–Sat 9am–6pm PST.
Tell us what you need
The more detail you give us up front, the fewer emails it takes.
The quickest way to reach us right now is by phone or email.
What to include so we can help first time
- Your order number - It is in your confirmation email, and it is the single thing that saves the most back-and-forth.
- The exact product you bought, including the year and whether it is for Windows or Mac.
- The exact error message, word for word, or a screenshot of it. "It will not activate" and "error 0xC004C060" need very different answers.
- What you have already tried, so we do not send you round the same loop again.
Quick answers
Five things people ask us most. One of them may save you the message.
Where is my license key?
It is emailed to the address you used at checkout, together with the download link and install instructions. If it has not arrived, check your spam and promotions folders first — automated emails carrying license keys land there more often than anywhere else.
Still nothing? Call or email us with your order number and we will resend it.
My key will not activate. What now?
Most activation failures come down to one of three things: an older version of the software still installed, the key being entered for a different edition than the one you bought, or a previous Office installation that was never fully removed.
Our Tech Assist page has Microsoft's own removal and repair tools, which clear the first and third. If that does not do it, call us and we will take a look with you directly.
Can I move my license to a new computer?
It depends which license you hold, and we would rather check than guess. Retail licenses can generally be moved once the old installation is removed; OEM licenses are tied to the machine they were first activated on.
Send us your order number and we will tell you exactly what yours allows before you wipe anything.
How do refunds work?
The full terms are on our Refund Policy page. If something is not working and you would rather have your money back than troubleshoot, say so — we would rather sort it out than argue about it.
Do you do bulk or business pricing?
Yes. Discounts start at five licenses and increase with volume — the tiers are set out on our Volume Pricing page.
If you need a formal quote, a purchase order, or an invoice for your accounts team, call or email and we will put it together.
When we are available
All times Pacific. Messages sent outside these hours are picked up when we are next open.
Not bought yet?
If you are still deciding which version you need, we would rather talk it through than have you buy the wrong thing. Call us, or start with the compatibility checker.
Rated 4.9 out of 5 on Trustpilot