Refund Policy

1. What this policy covers

Because of how digital license codes are distributed, atomsoftwares.com generally cannot offer refunds once a product key has been delivered and viewed. A license is activated the moment it is used and cannot be resold.

We do, however, stand behind the genuineness and functionality of every license we sell. If the product key we provide is unlicensed, invalid, or fails to activate, and our support team cannot resolve the issue within 24 hours of your report, we will issue a full refund within 30 days of your original purchase date.

Our products are delivered digitally, so there is nothing to return and nothing to ship back. For the same reason we cannot accommodate cancellation, returns, modification or exchange for reasons of personal preference. The 30-day money-back guarantee applies to cases where the product itself is defective — not to incorrect purchases, a change of mind, or expectations that were never about a technical fault.

2. Eligibility for a refund

You are eligible for a full refund if both of the following are true:

• The product key we provided is unlicensed, invalid, counterfeit, or fails to activate through no fault of your own; and
• Our support team, having been given the opportunity to investigate and assist, cannot resolve the issue within 24 hours of your reported request.

Refund requests must be submitted within 30 days of the original purchase date. Requests made after that window are not eligible for a refund, though we may still offer a replacement key at our discretion.

3. What is not covered

Incorrect purchases

We cannot issue a refund or replacement if you have bought the wrong product, or a product that is not compatible with your device. We work hard to make compatibility clear on every product page — Windows or Mac, which edition, and the system requirements — and we also provide a free Compatibility Checker so you can confirm before you buy. We cannot be held responsible for a purchase made in error.

If you are unsure which version you need, ask us before you buy. We would far rather answer a question than process a refund.

Change of mind

Once a key has been delivered and viewed, we cannot refund it because you no longer want it. This is not us being difficult — a viewed license cannot be returned to stock or sold to anyone else.

4. Activation and installation help

Our support team is ready to help with any problem you have with a key you bought from us. Before a refund is issued, we will try to resolve the issue with you directly — this is where the 24-hour resolution window applies.

During that process we may ask you for:

• Screenshots of the code being entered and of any error message you see.
• A remote support session, so we can look at the problem on your machine rather than guessing. We use Splashtop, and you can download it from our Tech Assist page. A session only runs while you are at the computer and you can end it at any time.

If 24 hours have passed since your initial report and we have not been able to resolve a genuine licensing or activation defect, you are entitled to a full refund under this policy.

5. Order cancellation

We reserve the right to cancel any incoming order we believe to be suspicious, such as an unauthorized or fraudulent payment. Where a suspicious order has already been paid, we refund it and do not deliver the goods.

Once a product key has been delivered and viewed, an order can no longer be cancelled for convenience. The money-back guarantee applies instead, if that key turns out to be defective under the terms above.

6. Digital delivery

Because we sell digital products, we cannot know the identity of the person who redeems a code. For every order we track delivery of the product key and record the date, time and IP address at which the code was viewed. All product keys are checked before delivery.

Details of how and when orders are delivered are set out in our Delivery Policy.

7. Reporting a defective key

If your product key does not activate, or you believe it is invalid, report it as soon as you can and no later than 30 days from your purchase date. Reports made after that window are not eligible under the money-back guarantee.

8. Exchanges

If you would rather have a working key than your money back, we are happy to issue a replacement product key for the same product, provided your original request falls within the same 30-day and 24-hour terms described above.

9. How refunds are paid

Approved refunds are returned to the original payment method. We cannot refund to a different card or account.

Once we process a refund it leaves us immediately, but your bank or card issuer decides when it appears on your statement — that usually takes a few business days. If it has been longer than ten business days since we confirmed the refund, contact us and we will send you the transaction reference to give your bank.

10. How to make a claim

Get in touch by whichever route suits you:

• Email — contact@atomsoftwares.com
• Phone — 1-844-414-0391, Monday to Saturday, 9am–6pm Pacific Time
• Live chat — the chat window at the bottom corner of any page, or via our Contact page

To help us resolve it quickly, please include:

1. Your full name, as it appears on the order.
2. Your order number, which is in your confirmation email.
3. The product key shown on your order.
4. Screenshots of the error, if you have them — including the exact error message or code.

The order number is the single most useful thing you can give us. With it, we can find your order in seconds instead of asking you follow-up questions.